Service Design · Automation
Service design and AI automation for more efficient processes
I design tailored services and automations that make workflows simpler, smoother and more efficient — freeing up time and resources for higher-value work.
Do any of these signals
sound familiar?
"We spend hours on things that should run themselves"
Manual, repetitive tasks no one has ever questioned. They happen, they repeat, they cost — but they're so routine that nobody sees them anymore.
"Everyone does things their own way"
Non-standardised processes that create errors, delays and dependency on individuals. If that person gets sick or leaves, the process stops.
"We're growing, but the workload grows twice as fast"
The operating model doesn't scale. More clients means more stress, not more margin. Growing this way isn't sustainable.
"We know we should automate, but we don't know where to start"
You've heard about AI and automation. Maybe you've already tried something. But it's never clear what actually makes sense in your specific context.
If you recognise yourself in even one of these, it's worth a conversation.
Let's figure out where to start →How I work
Understand first,
build after
Most consultants show up with a tool already chosen or a solution already defined. My approach is to ask the right questions before making a choice.
Read how it works in detail →Listen and map
I understand how your company really works, not how it is supposed to work.
Find the bottlenecks
I find where time is lost, where errors are created, where the process can't handle growth.
Redesign before automating
No tool fixes a badly designed process. First you fix the logic, then you automate.
Implement and measure
Concrete automation, with metrics to see whether it works and documentation for your team.
Services
Where do you want to start?
Three services designed as a progressive path. You can enter at any point.
01
Process Audit
The starting point.
Understand where you are losing time and money before investing in anything else.
Learn more02
Process Redesign
The heart of the work.
I redesign the operating flows that don't scale before touching any tool.
Learn more03
Guided Automation
The implementation.
Repetitive tasks run on their own. No off-the-shelf solutions, no black boxes.
Learn moreNot sure which one is for you? Tell me your situation →
About
A method built over 10 years of complex work
I have designed digital services used by millions of people, in corporate and consulting settings.
I have learned that technology only works if the process it is built on is solid and sustainable.
10+
years of experience
UX/UI
Services designed for users
SMEs
today's focus
Not sure where to start?
The first conversation is free and with no commitment. In 30 minutes we figure out together whether and how I can help.
Book a free call →Or download the free guide → How to tell if your processes are ready for automation
Free guide
How to tell if your processes are ready for automation
5 questions to get clarity in 10 minutes.